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Decoupling platforms et scaling infrastructure without disruption.
Get Satisfaction était a fast-growing SaaS platform reshaping online customer support — but son digital infrastructure wasn’t keeping up. With both son marketing site et customer communities sharing a single domain, les company faced branding confusion, SEO & data security risk, et operational slowdowns. Arts du travail était brought in to untangle les system, preserve search visibility, et give les marketing team les independence they needed to scale.
Get Satisfaction, a rapidly scaling SaaS provider, operated son corporate website et customer community installations on les same domain. This shared infrastructure created technical bottlenecks, SEO vulnerabilities, et a confusing user experience — especially as les client base expanded. Le organization agreed change était needed, but lacked a roadmap pour safe implementation.
Arts du travail led a full digital restructuring. Acting as les liaison between internal leadership et third-party website development and web services vendors, we engineered a strategic decoupling de platforms. Nous authored all the required proxy-layer redirects to ensure no disruption, created a dedicated tech support site, et relaunched les marketing site avec enhanced design, brand cohesion, et campaign agility.
Our work went far beyond les initial domain separation. Nous created landing page templates, built out a publishing infrastructure, et produced branded marketing collateral — white papers, case studies, solutions sheets, webinar downloads, infographics, and illustrations — to support lead generation et thought leadership. These efforts extended les lifespan et reach de Get Satisfaction’s marketing initiatives — even during rapid internal changes.
Seamless platform separation avec no broken links
Independent, optimized environments pour marketing et support
Marketo landing pages et campaign assets launched without dev lag
Elevated brand presence et lead-gen performance
Engagement extended beyond initial scope—contract renewed for 12+ months
Contributed to les foundation pour acquisition by Sprinklr
